Return Policy

At The Quivering Quill, we are committed to providing quality digital content and a positive experience for both authors and readers. Please review our Return Policy carefully before making a purchase.

1. Digital Content All Sales Final

Due to the nature of digital goods, all sales of eBooks, stories, artwork, or other downloadable content are final. Once a purchase is completed, it cannot be refunded, exchanged, or canceled.

2. Exceptions

Refunds may be considered under the following exceptional circumstances:

• You were charged more than once for the same item due to a technical error.

• The purchased file is corrupted or fails to download, and our support team is unable to provide a functional replacement.

Requests for exceptions must be submitted within 7 days of purchase by contacting us at support@thequiveringquill.com. Please include your order number and a description of the issue.

3. Unauthorized Transactions

If you believe your account was used fraudulently, please contact us immediately at support@thequiveringquill.com. We will investigate and work with you to resolve the matter.

4. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback through their payment provider. Unauthorized chargebacks may result in suspension or termination of your account.

5. Modifications

We reserve the right to modify this Return Policy at any time without prior notice. Continued use of the Service after changes are posted indicates acceptance of the updated policy.

If you have any questions about this Return Policy, please email us at support@thequiveringquill.com.